- Exactly what information ASPYR may collect from you through its website(s)
- How ASPYR will use the information it collects
- What are the consequences if you refuse to divulge your personal information
- Who collects the information that you disclose on a ASPYR website
- With whom, if anyone, does ASPYR share your personal information
What choices you can make regarding how your personal information is used
- How you can change or delete the information ASPYR has collected about you
- What is ASPYR's policy regarding collecting information from children under 13
- How ASPYR ensures the security, quality, and integrity of your information
3. What types of information does ASPYR collect?
In order to give you the best experience on our Websites, ASPYR may collect information about you, but only if you voluntarily provide it to us. Typically, we may ask you to submit personal and/or demographic information in connection with any one of the following features or services.
Website and game-specific registration Newsletter subscription General support Product support Online store Contests, sweepstakes, and other promotions Polls, surveys, or questionnaires Message boards Other features such as e-cards, wish lists, and tell-a-friend
The types and amount of personal information collected for these activities will vary depending on the activity. The requested personal information may include: your name, home address, telephone number, e-mail address and (for those purchasing products online) credit card information including billing and shipping addresses. For some activities, we may ask you to create a username and password and to provide other non-personal information such as your age or date of birth, gender, game and platform preferences (including information about the games and hardware you own), hobbies and interests, and other information (also known as "demographic information"). If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. Combining data allows us to customize the notices we send you and the services we provide you according to your interests and preferences. For more on how we use your information, please read the section on use below.
Some features of our website enable users to create publicly viewable profiles, post on friends’ walls, chat, and participate in forums. As such, when using such features, users are able to provide as little or as much personal information as they choose. Any personal information posted on profiles or in forums, such as full name, address, phone number, email address, etc., may be read by others. Users of Aspyr sites are encouraged to use common sense when posting, uploading, sending or making content available on our sites. No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
The Site also has a feature called “Mac Match” which requires the collection of a computer's specific configuration information ("System Data"). System Data includes data such as CPU, CPU Speed, Operating System, Video Card, Sound Card, Hard Drive, Driver versions, Pass/Fail information, etc., and is never tied to any specific user by this Website. System Data does not contain personally identifiable information and is used solely for the purpose of determining the compatibility of a user’s computer with various gaming applications offered on the Site.
4. How does ASPYR use the information it collects?
Generally, information that we collect for a particular purpose is used for that purpose only. For example, if you request product support, the email address that you provide will only be used for purposes of diagnosing your specific technical problem and providing an acceptable solution. Information collected from those who register on our Websites is used to provide registrants the benefits associated with such registration (e.g., subscription to newsletter or access to the latest game news and exclusive store promotions). And, of course, any credit card information is solely used to fulfill and process purchase orders. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., to have your name entered into a contest when subscribing to our newsletter or vice versa). If you choose to receive these additional services, ASPYR will use your information to provide them to you.
We may also use your personal and demographic information for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and to better meet your needs.
5. What happens if I refuse to provide my personal information to ASPYR?
If you choose not to submit personal information when requested, you may not be able to participate in certain activities on our Websites and may limit the services we can provide you. For example, if you refuse to share your email address, you may not be able to receive general support or product support. To simply browse our Websites, however, you do not need to give us any personal information.
We may use web beacons (or clear GIFs) on our Websites or include them in the e-mail messages we send you. Web beacons (also known as "web bugs") are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data. We use web beacons for many purposes, including site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization. Information gathered through web beacons may be linked to your personal information.
ASPYR may also keep track of Internet Protocol (IP) addresses to troubleshoot technical concerns and to maintain website safety and security. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
ASPYR may collect information in the form of logs - files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help ASPYR determine (among other things) how many and how often users have visited our Websites, which pages they've visited, and other similar data (a.k.a., navigational data). We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.
7. Who is collecting my personal information and is it shared with anyone?
From time to time, we may run contests, tournaments, or other events or activities ("events") on our Websites. Information collected for these events may include personal information such as your email address and may be collected by or shared with a third party sponsor, co-sponsor, or other reputable third party (e.g., promotional partner, software licensee, or game developer). While we have no control over the third party's use of such information, we use reasonable efforts to contractually ensure that they agree to protect the confidentiality, security, and integrity of any personal information we share with them (or that they collect through our Websites). If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events at the time the information is collected.
We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, ASPYR's customer information may be transferred to our successor or assign.
8. Can I choose how my personal information is used?
If you do not want to receive our newsletter, service related announcements, or any other communications and/or services from ASPYR, please opt-out from these communications or services at the time of registration or information collection. If you have opted-in and, at a later time, wish to opt-out, please visit the appropriate "Profile" section on our Websites or contact us using the information provided below.
Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please contact us using the information provided below:
Aspyr Media Inc PO Box 5861 Austin, TX 78763 1 (512) 708-8100 firstname.lastname@example.org
9. How can I access my personal information?
If you wish to review, update, or delete any personal information that we may have collected about you, please visit the appropriate "Profile" section on our Websites or contact us using the information provided below.
10. What is ASPYR's policy regarding children under 13?
The Site is not directed to children and is intended solely for use by persons 13 years of age or older. All persons under 13 years of age are prohibited from registering on the Site and should not otherwise provide ASPYR with any personal information. We do not knowingly collect any personal information from individuals under 13 years of age by and through the Site. If you believe that a child in your care has registered on the Site or has otherwise provided us with personal information, please contact us. We may ask you to provide additional information to verify your identity and your authority to act on the child's behalf before taking appropriate action, if any, to remove or disable any personal information in our control.
11. What safeguards does ASPYR use to protect my personal information?
ASPYR takes reasonable measures to protect the confidentiality, security, and integrity of the personal information collected from our website visitors. Personal information collected by ASPYR is stored in secure operating environments that are not available to the public and that are only accessible to authorized employees. In addition, our online store uses industry-standard encryption to prevent unauthorized electronic access to sensitive financial information such as your credit card number. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, before we allow web users to access their personal information, we verify their identity by requesting information such as their username and password.
Although we cannot guarantee that third parties to whom we transfer personal data will adhere to the security standards set forth above, we will take reasonable measures, such as contractual obligations, to ensure that they provide sufficient protection over such data.
12. How do I ask a question or file a complaint? (Contact Information)